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Reserve

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September 2026

October 2026

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Booking terms

  1. Booking and payment

    • A booking becomes confirmed when we receive the first payment due for the selected rate and send written confirmation. Until both have occurred, the dates are held provisionally and may be released if payment is not made within the stated time.
    • All rates are quoted in euros and include Estonian VAT applicable to accommodation, currently 13%.
    • The minimum stay depends on the time remaining before arrival. For arrivals 120 days or more away, the minimum stay is 28 nights; for arrivals 60 to 119 days away, the minimum stay is 14 nights; for arrivals 30 to 59 days away, the minimum stay is 7 nights; for arrivals less than 30 days away, the minimum stay is 3 nights. The maximum stay is 90 nights.
    • Bookings must be made at least 24 hours before check-in.
    • Rates with and without housekeeping are available for stays of 8 nights or more. A rate with housekeeping includes the schedule stated in Section 05 as part of the accommodation rate.
    • Standard rate: for a stay of fewer than 28 nights, 50% of the final price is due at booking and the remaining 50% is due 7 days before arrival. If the booking is made within 7 days of arrival, the full price is due at booking instead.
    • Long Stay rate: stays of 28 nights or more are treated as Long Stays and paid in consecutive periods of up to 28 nights. The first period is due at booking, and each later period is due 7 days before it begins. These payment terms and the Long Stay cancellation terms in Section 02 apply instead of the payment and cancellation terms for shorter stays.
    • An Advance purchase option is available for stays of at least 14 nights booked at least 30 days before arrival. It provides an additional 8% reduction from the selected rate after automatic length pricing. A full, non-refundable prepayment is required at booking. No changes will be permitted. No refund will be issued for cancelled reservations, no-shows or early departures.
    • Additional discounts and coupons are applied one after another to the remaining price; their percentages are not added together.
    • If the initial payment is declined or not completed within the stated time, the booking is not confirmed and the provisional hold may be released without a cancellation charge.
    • If a scheduled payment on a confirmed booking is declined, we will send a secure payment link with a payment deadline. We do not retry the card automatically. If payment is not received by the deadline, we may cancel the booking and release the dates. Any cancellation charge is determined under Section 02.
    • The person making the booking must be at least 18 years old. If that person is not travelling, the lead guest must also be at least 18.
    • Card payments are processed by our payment provider. We do not receive or store card numbers.

  2. Cancellation, changes and no-shows

    • Cancellations, change requests and Long Stay notices must be sent in writing to [email protected]. They take effect when received. All deadlines are calculated in Estonian local time from the scheduled arrival date.
    • Standard rate: a stay of 3–13 nights may be cancelled without charge if we receive the cancellation at least 14 days before arrival. A stay of 14–27 nights may be cancelled without charge if we receive the cancellation at least 30 days before arrival.
    • For a stay of fewer than 28 nights cancelled after its applicable free-cancellation deadline, the charge depends on how close the cancellation is to arrival. If more than 7 days remain, the first 50% payment is retained and no further accommodation payment is due. If 7 days or fewer remain, the full price is payable. The same applies to a no-show. A booking made after its applicable free-cancellation deadline therefore has no free-cancellation period.
    • Once a stay of fewer than 28 nights has begun, shortening the stay or departing early does not reduce the price payable.
    • An Advance purchase booking cannot be changed and is non-refundable. No refund is issued for cancellation, no-show or early departure.
    • A Long Stay of 28 nights or more may be cancelled without charge if we receive the cancellation at least 30 days before arrival. After that deadline, but before the stay begins, the first 28-night period is retained or remains payable; no later period is charged. The same applies to a no-show. A Long Stay booked after the deadline therefore has no free-cancellation period.
    • For a Long Stay not booked with the Advance purchase option, once the stay has begun it may be ended early by giving at least 28 nights' written notice. Accommodation remains payable until the end of the notice period or the original departure date, whichever comes first. Any amount already paid for the period beyond that date is refunded.
    • Except for an Advance purchase booking, changes are subject to availability and the terms accepted at booking. Added or rescheduled nights are priced for the new dates, and any difference will be confirmed before the change is made. Removing nights is treated as a cancellation of those nights and follows the cancellation terms above. A change takes effect once accepted and, where an additional amount is due, paid.
    • If we cannot provide the residence booked, we will offer a comparable alternative where reasonably available. The guest may accept the alternative or cancel the affected part of the booking. Any refund will cover only the accommodation we are unable to provide: the full amount paid if the stay has not begun, or the unused portion of the stay if it has. We will also make reasonable efforts to assist in finding alternative accommodation.
    • Refunds are initiated to the original payment method within five business days after the amount is confirmed. Once initiated, they generally take a further 5–10 business days to appear, depending on the guest's bank.

  3. Arrival and departure

    • Check-in is from 15:00 and check-out by 11:00. Early check-in and late check-out are subject to availability and must be agreed with us in advance.
    • The online check-in form must be completed before arrival. It is sent around 48 hours before arrival.
    • Arrival details are sent during the 24 hours before check-in, once all payments due have been received and online check-in is complete.
    • Government-issued photo identification may be required before check-in.

  4. Occupancy and house rules

    • Only the guests named on the booking may stay in the residence, and occupancy may not exceed the stated capacity. Any change to the party must be notified to us in advance.
    • Our residences are entirely smoke-free, balconies included. Smoking indoors removes a residence from service while it is treated and carries a fixed treatment charge of €600.
    • We are not able to accommodate pets.
    • Our residences are private homes in residential buildings. Parties and events are not permitted, and noise must be kept to a minimum between 22:00 and 08:00.
    • If a serious or repeated breach of these rules endangers people or property, involves unlawful activity, exceeds the permitted occupancy or materially disturbs neighbours, we may require the conduct to stop or end the affected stay. Accommodation lost because of such a breach is not refunded, and this does not limit responsibility for damage or other amounts due under these terms.

  5. Housekeeping

    • Rates with and without housekeeping are available for stays of 8 nights or more.
    • A rate without housekeeping has no mid-stay service scheduled.
    • A rate with housekeeping includes one mid-stay service for every seven nights completed before departure. It is part of one accommodation rate rather than a separate service charged alongside it.
    • Each visit includes fresh linen and towels, bathroom cleaning and the residence returned to order.
    • Additional visits may be arranged during a stay and are charged separately.

  6. Damage and incidentals

    • Payment credentials may be retained securely by our payment provider where necessary for the administration of the booking and for amounts that may become payable under these terms.
    • The person making the booking is responsible for damage caused by any member of the party beyond ordinary wear and tear, for items missing on departure, and for cleaning beyond the normal departure clean.
    • Where an amount is due under this section, we may request payment or, where permitted under the payment arrangement, instruct our payment provider to charge the payment method associated with the booking.
    • Before charging a payment method, we will notify the guest of the reason and amount and provide reasonable supporting details. Charges for damage, missing items or additional cleaning are limited to the reasonable cost of repair, replacement or the work required.
    • Damage, breakages or other incidents should be reported to us as soon as reasonably possible while the guest is still in residence. Prompt notice gives us an opportunity to inspect the matter and, where possible, resolve it during the stay.

  7. Liability

    • We are not liable for indirect or unforeseeable loss, or for any failure or delay caused by circumstances beyond our reasonable control.
    • Guests are responsible for their personal belongings. Nothing in these terms affects any rights that cannot be excluded under applicable law.

  8. Personal data

    • We use guest details to administer bookings, provide each stay, meet our legal obligations and correspond with guests. We do not sell guest data and share it only where necessary for those purposes.

  9. The agreement

    • Business details: Haechi OÜ, registered in Estonia under registry code 16032284, VAT number EE102363658.
    • Any question or complaint about a booking or a stay should be raised with us in the first instance at [email protected].
    • These terms are governed by Estonian law.